Journey to the Hybrid Cloud
One of the best parts of my job is engaging with customers and partners from around the globe. Regardless of location, customer size or the maturity of their IT and business operations, a common theme...
View ArticleInside Sales for the Empowered Buyer
IDC recently reported on the power swaps occurring in the sales industry: “A rich dialog has shifted online and away from the sales person.” Accenture noted the trend similarly, saying “the customer...
View ArticleHelping Companies Succeed One Conversation at a Time
Building relationships is crucial to every successful business. I have the privilege of meeting with an average of 35 companies each month; some are longtime EMC customers and others are looking to...
View ArticleThe Future for IT in Japan
The world is changing and Japan is no exception. The Internet of Things (IoT) – the interconnectedness of our professional and personal technology – is creating IT change at an unprecedented scale....
View ArticleThe Value of Incumbency
Earlier this month, I spoke at the Pacific Crest Global Technology Leadership Conference in Colorado, where Brent Bracelin, of Pacific Crest Securities, asked about EMC’s track record of acquiring...
View ArticleDisruption Day: An IT Paradox
In my last post, I looked into the emergence of ‘Bimodal IT’ as enterprises juggle traditional IT infrastructure with new, exploratory structures for the web-based, hyper-scale IT needed in the digital...
View ArticleEmployees Drive the Total Customer Experience
Delivering the best Total Customer Experience (TCE) possible is a year round effort. It starts with employees and the amazing work that takes place each day – and often each night – around the world....
View ArticleIs It Possible to Avoid Failure with a Customer-Centric Strategy?
With any business, there is always risk of failure. Failure is more certain when a company does not adapt to market and customer needs – think Blockbuster Video. But what do companies that thrive, such...
View ArticleOur Commitment to Customers
Michael Dell, MSD Partners, and Silver Lake are leading a transaction to combine the EMC Federation of companies and Dell. This business combination will create the world’s largest privately-controlled...
View ArticleWhy Everything Must Change In Technology Services
In the world of technology services, change is underway whether or not we choose to accept it. Soaring adoption of public and hybrid cloud combined with open source app development are directly...
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